How many of us have phone etiquette? Chewing gum, eating food or speaking to someone in the background when the customer is on the phone it a no, no!
In online business it is challenging for some persons to engage customers over the phone therefore, the use of proper phone etiquette helps with this challenge. When answering your business phone be sure to:
1) Greet politely- example time of day (good morning) or good day
2) Identify yourself by full name
3) State business name
do not dominate the conversation and listen attentively to the other party. Below is a video with some useful tips you can use,be sure to check it out.👇👇👇👇👇👇
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